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"EOLIS: For dynamic management of your risk"

EOLIS is your dedicated online credit management service. It is devoted to helping you manage and administer your credit insurance policy easily and efficiently. Due to the amount of functionality included in the system, we have developed this guide to help you become more familiar with EOLIS.

Report a dispute

First, choose the correct buyer on which you want to report a dispute. If you have found the correct buyer, you will see the screen where you can report the dispute.

Select your buyer


Dispute notification


1

Service
Choose for Dispute

2

Treated by
Here you choose Euler Hermes.

3

Your contact details
EOLIS automatically fills your name and email address. If there is another contact for the non-payment message, enter this here. Alternatively, you can enter your own reference number for the collection file, dispute or claim. 

4

Contact Details Buyer
This is important information for Euler Hermes. This way we can quickly approach the right person about non-payment. You enter the requested information as far as possible. You can also choose the language in which you want us to approach your buyer. You can choose from Dutch and English.

5

Details report non-payment
Here you fill the details about the non-payment.

6

Invoices
There are two ways to pass on your invoices of the claim you wish to transfer to us:

  1. Per individual invoice.
  2. You can upload an invoice file.

 

We recommend that you always include a copy of the specified invoices as an attachment. This can be done later in the system. Adding only a copy of one invoice is not enough. You must pass all invoices to the buyer in this step to us.

  1. 1

    Service
    Choose for Dispute

  2. 2

    Treated by
    Here you choose Euler Hermes.

  3. 3

    Your contact details
    EOLIS automatically fills your name and email address. If there is another contact for the non-payment message, enter this here. Alternatively, you can enter your own reference number for the collection file, dispute or claim. 

  4. 4

    Contact Details Buyer
    This is important information for Euler Hermes. This way we can quickly approach the right person about non-payment. You enter the requested information as far as possible. You can also choose the language in which you want us to approach your buyer. You can choose from Dutch and English.

  5. 5

    Details report non-payment
    Here you fill the details about the non-payment.

  6. 6

    Invoices
    There are two ways to pass on your invoices of the claim you wish to transfer to us:

    1. Per individual invoice.
    2. You can upload an invoice file.

     

    We recommend that you always include a copy of the specified invoices as an attachment. This can be done later in the system. Adding only a copy of one invoice is not enough. You must pass all invoices to the buyer in this step to us.

Manually add the details of your invoices


1

Here you add manually the details of your invoices (amount, expiration date, etc.)

2

Click on "Validate" to add the invoice details.

  1. 1

    Here you add manually the details of your invoices (amount, expiration date, etc.)

  2. 2

    Click on "Validate" to add the invoice details.

Add invoices via the template function


Add attachments


1

First, select the type of document you want to add.

2

Locate the file on your computer and click on "Add".

3

Click on "Validate"
Pay attention! Clicking "Save" will keep the data of this notification and the attachments for 7 days. Euler Hermes does not receive any notification. If you want to make a non-payment notification immediately, click Validate.

  1. 1

    First, select the type of document you want to add.

  2. 2

    Locate the file on your computer and click on "Add".

  3. 3

    Click on "Validate"
    Pay attention! Clicking "Save" will keep the data of this notification and the attachments for 7 days. Euler Hermes does not receive any notification. If you want to make a non-payment notification immediately, click Validate.

How do I keep Euler Hermes informed of a dispute?


Monthly, you will keep us informed of the ongoing disputes.
You can send an email to supportofficeC&C@eulerhermes.com

Cancel a dispute


You may send an e-mail to supportofficeC&C@eulerhermes.com