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"EOLIS: For dynamic management of your risk"

EOLIS is your dedicated online credit management service. It is devoted to helping you manage and administer your credit insurance policy easily and efficiently. Due to the amount of functionality included in the system, we have developed this guide to help you become more familiar with EOLIS.

Request a credit limit

After selecting the correct buyer, proceed with requesting the credit limit.

Request a credit limit


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Here you will find the buyer's details on which you want to request a credit limit. If the buyer mentioned here is not the correct buyer then click on "CLICK HERE" to select the correct buyer.

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Enter the amount for which you need a credit limit. This is the maximum outstanding balance that you can have on the relevant buyer at any time. If you need a higher credit limit, you must enter the new total amount required. For example, you have a credit limit of € 50.000 and you require a credit limit of € 75.000. You then fill in at the field 'Amount' € 75.000. To increase an existing limit, use the "Limit Request" feature and not the feature "Change Limit".

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If the payment condition for the buyer outstands the maximum payment condition on the policy, you must enter the payment condition you use for this buyer. For example, the maximum payment condition on the policy for the country where the buyer is located is 60 days. However, you want to apply a 90-day payment condition, then you fill in 90 in the field "Payment Condition".

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In this field can fill in your reference number for the relevant buyer. For example, the reference number may be the buyer number.

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After completing the request, click 'Continue' and you will be asked to confirm the request.

  1. 1

    Here you will find the buyer's details on which you want to request a credit limit. If the buyer mentioned here is not the correct buyer then click on "CLICK HERE" to select the correct buyer.

  2. 2

    Enter the amount for which you need a credit limit. This is the maximum outstanding balance that you can have on the relevant buyer at any time. If you need a higher credit limit, you must enter the new total amount required. For example, you have a credit limit of € 50.000 and you require a credit limit of € 75.000. You then fill in at the field 'Amount' € 75.000. To increase an existing limit, use the "Limit Request" feature and not the feature "Change Limit".

  3. 3

    If the payment condition for the buyer outstands the maximum payment condition on the policy, you must enter the payment condition you use for this buyer. For example, the maximum payment condition on the policy for the country where the buyer is located is 60 days. However, you want to apply a 90-day payment condition, then you fill in 90 in the field "Payment Condition".

  4. 4

    In this field can fill in your reference number for the relevant buyer. For example, the reference number may be the buyer number.

  5. 5

    If you have additional information about the buyer or about the credit limit request, you can click on 'Add a comment'. If you change the maximum payment condition or add a comment, your request will be manually processed by a Risk Underwriter. You will not receive an answer immediately.

  6. 6

    After completing the request, click 'Continue' and you will be asked to confirm the request.

Confirm request credit limit


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When your request is completed, click on 'Confirm'. The reply to your request will be displayed immediately, except if further research is required. For example, if there is insufficient data available about your buyer.

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    When your request is completed, click on 'Confirm'. The reply to your request will be displayed immediately, except if further research is required. For example, if there is insufficient data available about your buyer.

Response request credit limit


If Euler Hermes automatically accepts your request, you will receive a response immediately. You can print the response if needed. The decission of the credit limit request will be sent to you by e-mail or by post. The manner of receipt depends on the preference you have given us.

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Click on 'Another Request' to submit a new credit limit request immediately. Or click 'Print' to print the response.

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    Click on 'Another Request' to submit a new credit limit request immediately. Or click 'Print' to print the response.