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"EOLIS: For dynamic management of your risk"

EOLIS is your dedicated online credit management service. It is devoted to helping you manage and administer your credit insurance policy easily and efficiently. Due to the amount of functionality included in the system, we have developed this guide to help you become more familiar with EOLIS.

Overview collection cases

We would like to offer you an optimal exchange of information during our collection activities. We do not register these activities in Eolis, but in EH Collections Online. Therefore, we offer you direct access to your collection cases through the EH Collections Online system.

Overview collection cases


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Click on "Continue" to enter the EH Collections Online system.

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    Click on "Continue" to enter the EH Collections Online system.

Select basic functionalities and cases


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System information
On the top left the date, the time of login, the name of the user and the language in which the system is shown is displayed.

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Search collection case
You can use some common criteria like your EHC case number, your contract number or an Euler ID.

By using ‘%’, you can search for a part of, for example, your EHC file number, contract number or Euler ID. By entering '141015%' at EHC file number, all your files starting with 141015 will be shown.

Click on"Select" to execute your search. If the system finds 1 case, it will open automatically. If multiple cases fits your search, a list of cases will be displayed. To open the desired file, click on the EHC file number.

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    System information
    On the top left the date, the time of login, the name of the user and the language in which the system is shown is displayed.

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    Log out
    Click on "Log out"’ on the top right to leave the system.

    It's important to log out, instead of simply closing the screen. By logging out, your session will be closed and you can sign in again immediately. If you only close the screen, your session will end and you cannot log in for 20 minutes.

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    Search collection case
    You can use some common criteria like your EHC case number, your contract number or an Euler ID.

    By using ‘%’, you can search for a part of, for example, your EHC file number, contract number or Euler ID. By entering '141015%' at EHC file number, all your files starting with 141015 will be shown.

    Click on"Select" to execute your search. If the system finds 1 case, it will open automatically. If multiple cases fits your search, a list of cases will be displayed. To open the desired file, click on the EHC file number.

Case review


After you select a case, the screen below opens:

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Financial details:
Financial details of the case (principal, interest, collection costs, amounts paid)

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Case properties:

  • Date of Receipt
  • Duration file
  • Policy number
  • Your reference
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Details collector:
Name and contact details of the file manager

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    Case main details:

    • Buyer name
    • EHC file number
    • Currency

    Section 1 remains visible if you navigate to other tabs of the file.

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    Financial details:
    Financial details of the case (principal, interest, collection costs, amounts paid)

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    Buyer details:
    Other details of the buyer (address, telephone number, email, etc.)

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    Case properties:

    • Date of Receipt
    • Duration file
    • Policy number
    • Your reference
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    Details collector:
    Name and contact details of the file manager

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    Latest notes:
    The last five notes made in this case will be displayed.

Case navigation


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History
An overview of all actions, correspondence and documents is displayed under "History". All information is shown in chronological order. You can filter and sort the information by columns: Date, Type, Name, Individual, Amount, Sender, Attach File.

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Notes
Under Notes, you will find all the notes and messages noted by your case manager in the case. This screen will immediately display the entire note.

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    History
    An overview of all actions, correspondence and documents is displayed under "History". All information is shown in chronological order. You can filter and sort the information by columns: Date, Type, Name, Individual, Amount, Sender, Attach File.

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    Notes
    Under Notes, you will find all the notes and messages noted by your case manager in the case. This screen will immediately display the entire note.

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    Pricing
    In this section you find which commission and other costs are used in your file. Please note that any third party costs do not appear in this overview. If these are not paid by your buyer, they will be charged to you.

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    Account
    Overview of invoices, payments and all charges to the buyer.

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    Payment agreement
    This overview shows your invoices, interests and all other charges we charge to your buyer for debt collection. You also find the payments made by your buyers here. As with other screens, the details are displayed chronologically and you can sort by column.